Refund policy

Returns – Everything You Need to Know

At Maralea Sun, we want your experience to be as smooth as possible. Below, you’ll find everything you need to know about our return process and our Sea Scape Guarantee.

Still have questions? We’re happy to help! Contact us at hello@maraleasun.com.

Returns & Exchanges

We want you to love your Maralea Sun products! If something isn’t right, here’s how we can help.

What is your return policy?

  • General Returns: For most items, returns are accepted within 30 days of delivery. Items must be unused and in their original packaging.
  • The Sea Scape 30-Day Risk-Free Guarantee: We believe in the repair power of Irish Sea Moss. You may try our Sea Scape Shampoo or Conditioner for up to 30 days. If you aren’t completely happy with the results, we will refund your purchase even if the bottles have been opened and used.
  • Return of Product: To complete a refund under our Sea Scape Guarantee, we do ask that you return the remaining portion of the product to us. This helps our small team understand your results and ensures we continue to provide the highest quality hair care possible.
  • Refund Processing: Refunds are issued to your original payment method within 5–7 business days after your return is processed.

Do you offer exchanges? At this time, we do not offer direct exchanges. You may return your item according to the policy above and place a new order for the desired product.

How do I start a return? Email us at hello@maraleasun.com with:

  1. Your order number
  2. The item(s) you’d like to return
  3. The reason for your return (we love your feedback!)

We’ll send you return instructions within 1–2 business days. Note: Customers are responsible for return shipping costs unless the item is defective, incorrect, or otherwise authorized by our support team.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at hello@maraleasun.com within 7 days of delivery.

  • Include your order number and photos of the issue.
  • We’ll replace the item or issue a full refund at no cost to you.

Need Help?

Still have questions? We’re here for you!